SERVICE

1. I HAVE A QUESTION ABOUT A PRODUCT, WHERE CAN I FIND THE ANSWERS?
We have the specification/FAQ and user manual on every product page, you can find more information about each product. If you still haven't found the answer, you can submit your question on the product page, or send an email to info4@ampinvt.com.

2. WHERE CAN I FIND THE USER MANUAL OF MY PRODUCT?

You can find the user manual on every product page or visit User Manual online in the support area.

3. HOW CAN I BE NOTIFIED IF YOU EVER OFFER ANY DISCOUNT OR SALES?

You can sign up to our newsletter on the footer of the website.

ORDER

1. HOW TO ORDER?
You can order goods through pvace.com without even having to register! We accept major credit and debit cards, and secure payment option PayPal is supported too. We also accept wire transfer and Western Union payments.

2. DO YOU HAVE MINIMUM ORDERS?

Most of our products have no minimum order requirements, so you can shop for retail products at wholesale prices! Wholesalers can shop big and get even larger discounts.

3. HOW TO GET THE WHOLESALE PRICE?

You can contact us through Wholesale on the footer of the website, let us know how you will work with us and you estimate sales/month. We will contact you as soon as possible.

4. DO I NEED TO PAY THE TAX FOR MY ORDER?

No, it is tax free if you order in our website.

5. HOW CAN I CANCEL THE ORDER?

We're so sorry to hear that you're not going to move forward with your order. If you need any help about this, please contact our email info4@ampinvt.com with your order number on hand

SHIPPING

1. I’VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE,CAN I CHANGE IT?
Please email us right away at info4@ampinvt.com indicating your Order Number so we can assist you quickly. We will check your order in our system and if it still hasn’t been processed yet, we can still make changes. Incorrect shipping address: Please contact us right away. We process each order 3 to 5 working days, so if your order/s happens to be dispatched already, we won’t be able to grant your request. Incorrect size/model: Given that the item is already shipped out, we can't make amends for it. Once you receive the product, please send us an email at info4@ampinvt.com stating that you have received it. We will let you ship it back to us so we can exchange it for the correct item that you want. Please note that the shipping cost is shouldered by the receiver.

2. HOW MUCH DO YOU CHARGE FOR SHIPPING?

We provide free shipping in most places in the United States. But remote places and island areas need to pay for the shipping cost, such as: Hawaii, Puerto Rico, Alaska, etc.

3. HOW LONG DOES THE DELIVERY TAKE?

We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customers ahead of delays.

4. CAN YOU SHIP TO PO BOX?

Sorry that we can not ship to PO box, please offer the physical address to us. Thanks a lot.

5. CAN I SPECIFY A DELIVEY DATE?

Sorry that we can not 100% guarantee that your order will be delivered on a specific date since the carrier is a third party. Sometimes a weather or operational delay could impact your delivery date. But we will we'll do our best to target your delivery date.
It is recommedn that to contact us by info4@ampinvt.com before you place the order. So we can make sure if we can meet your requirement and make a note in our system.

As soon as your order is shiped, we'll send a shipping confirmation email with tracking number that you can use to keep track of your package.

6. HOW CAN I TRACK MY ORDER?

Once you place the order, we will process the order in 3 to 5 working days. As soon as your order is shiped, we'll send a shipping confirmation email with tracking number that you can use to keep track of your package. Please remind that the delivery may take longer during/after holidays or severe weather conditions.

If you're having trouble with your tracking information, please contact us by info4@ampinvt.com.

RETURN & EXCHANGE

1. WHAT IS THE WARRANTY ON YOUR PRODUCTS?
Our products come with 12 months warranty, you can find the details on our page warranty & return.

2. WHAT SHOULD I DO IF MY PRODUCT ARRIVES DEFECTIVE OR DAMAGED?

We're so sorry that your product arrived in less than perfect condition. We are willing to help you resolve this issue right away and we need to know a bit of information on your order as well as the issue of your product. Please contact us by emailing info4@ampinvt.com with your order number.

3. DO I NEED TO KEEP THE ORGINAL PACKAGE OR BOX OF THE PRODUCT?

Please keep the original package if you need to return the product. It is the easiest way to get your products back to us. Thanks a lot.

4. WHAT CAN I EXPECT THE REFUND FOR MY RETURN?

Normally it will take 1-2 weeks to process returns. We'll refund your original form of payment if we receive the return product. The money may take 3-5 business days to go back to you if the card is a credit card, but if it's a debit card normally it will be processed within 7-10 business days, and sometimes it depends on bank processing time.

5. HOW CAN I START A RETURN OR EXCHANGE?

If you think the your products aren’t right for you within the return period, we're happy to help troubleshoot or initiate the return process. Please contact us at info4@ampinvt.com.